How orders are processed, shipped, delivered, and handled when you buy from Breeza.
Welcome to Breeza.
This Shipping Policy explains how orders are processed, shipped, delivered, and handled when purchasing products through https://breezasleep.com.
By placing an order with Breeza, you agree to the terms outlined in this Shipping Policy.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
Tracking information may take up to 48 hours to become active after shipment.
If you have not received tracking information within 5 business days after placing your order, please contact [email protected].
Orders are generally processed within 1–3 business days after payment confirmation.
Orders are not processed on:
During holidays, promotional events, product launches, or periods of unusually high demand, processing times may be extended.
Processing times are separate from shipping transit times.
Standard Shipping: 5–7 Business Days
Standard Shipping: 5–7 Business Days
Standard Shipping: 5–7 Business Days
Standard Shipping: 5–7 Business Days
Standard Shipping: 5–10 Business Days
Standard Shipping: 7–15 Business Days
Delivery estimates are provided for reference only and are not guaranteed delivery dates.
Shipping estimates displayed on the website apply to standard retail purchases only.
For wholesale, corporate, commercial, reseller, or bulk quantity purchases, please contact [email protected] before placing your order to obtain customized shipping timelines and pricing.
Breeza currently ships to selected countries and regions supported by our logistics partners.
Shipping availability may change without notice.
Some destinations may be temporarily unavailable due to customs restrictions, carrier limitations, geopolitical events, or local regulations.
Customers are responsible for providing complete and accurate shipping information.
Please ensure that your order includes:
Failure to provide accurate information may result in delays, additional carrier fees, failed delivery attempts, or returned shipments.
We currently do not ship to:
P.O. Box delivery availability depends on destination country and carrier restrictions.
Some shipping methods may not support delivery to P.O. Boxes.
Customers are solely responsible for the shipping information provided during checkout.
Breeza shall not be liable for delays, losses, failed deliveries, or additional costs resulting from:
If an order has already been shipped, address changes may not be possible.
Any carrier rerouting fees, address correction fees, storage fees, or reshipment costs may be charged to the customer.
Breeza is not responsible for delivery failures caused by customer actions or omissions.
Examples include:
If an order is returned to us due to customer-related reasons, the customer may be responsible for:
Any refund may be reduced by these costs where permitted by law.
While we strive to meet estimated delivery times, delays may occur for reasons outside our control.
Examples include:
Shipping delays do not automatically qualify an order for cancellation, refund, compensation, or chargeback unless required by applicable law.
Tracking information is provided by third-party carriers.
Occasionally tracking updates may:
These situations do not necessarily indicate a lost shipment.
Customers should allow reasonable time for carrier systems to update before reporting a package as missing.
International orders may be subject to:
These fees are determined by local authorities and are the responsibility of the customer unless otherwise stated during checkout.
Breeza is not responsible for customs delays or customs-related charges.
Orders refused because of unpaid customs charges may not be eligible for a full refund.
If your package arrives visibly damaged, please contact us within 7 days of delivery.
Please provide:
Failure to provide supporting evidence may affect our ability to process a claim.
If approved, Breeza may offer:
in accordance with our Returns & Refund Policy.
If tracking indicates that a package may have been lost in transit, please contact us within 30 days of the last tracking update.
Breeza may initiate an investigation with the shipping carrier.
Lost shipment resolutions may include:
subject to carrier investigation results.
If tracking indicates that your package has been delivered but you have not received it:
We will make reasonable efforts to assist with carrier investigations.
Once a package has been marked as delivered by the carrier, responsibility for the shipment may transfer to the recipient, subject to applicable law.
Customers are encouraged to provide a secure delivery location.
Breeza is not responsible for theft, loss, or damage occurring after confirmed delivery, except where required by law.
Breeza products are intended for personal sleep and bedding use.
Due to hygiene and consumer safety considerations, products may not qualify for return, exchange, store credit, or refund if they:
This restriction does not apply to defective products or where prohibited by applicable law.
For full details, please review our Returns & Refund Policy.
Breeza cooling products are designed to improve comfort during sleep.
Individual experiences may vary depending on:
Breeza does not guarantee any specific cooling effect, temperature reduction, medical benefit, or sleep outcome.
Descriptions regarding cooling performance are informational and marketing statements and should not be interpreted as medical claims.
For security purposes, Breeza reserves the right to:
Orders identified as potentially fraudulent may be cancelled and refunded.
Breeza shall not be liable for delays, failures, or interruptions caused by circumstances beyond our reasonable control, including:
Returns, refunds, and exchanges — including eligibility, timeframes, and how to start a return — are governed by our Returns & Refund Policy at https://breezasleep.com/policies/returns, which forms part of this Shipping Policy.
Still have questions about this policy?
Contact our team