Returns & Refund Policy

At Breeza, customer satisfaction is important to us.

This Returns & Refund Policy explains when and how products purchased through https://breezasleep.com may be returned or refunded.

Except where required by applicable law, products may be returned only if they:

• Are unused
• Have not been slept on
• Have not been washed
• Have not been altered
• Are free from stains, odors, pet hair, or damage
• Include all original packaging
• Include all tags and labels
• Are returned within the applicable return period

Products that do not meet these conditions may be refused.

For customers outside the European Union:

Returns must be initiated within 30 days after delivery.

For customers located in the European Union:

Additional statutory withdrawal rights may apply as described below.

If you reside in the European Union, you may withdraw from your purchase within 14 days after receiving your order without giving a reason.

You may inspect the goods in a manner similar to what would be permitted in a physical store.

However, you remain responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Refunds will be processed in accordance with applicable EU consumer laws.

For customers outside the European Union, including the United States, Canada, Australia, New Zealand, Singapore, and other international markets:

Products must be returned in new, unused condition.

Returns will not be accepted if products:

• Have been used
• Have been slept on
• Have been washed
• Show signs of wear
• Have odors
• Have stains
• Are missing packaging or tags

This restriction does not apply to defective or damaged products.

If you receive:

• A damaged item
• A defective item
• The wrong item

Please contact [email protected] within 7 days of delivery.

Please provide:

• Order number
• Description of issue
• Photos
• Videos if applicable

If confirmed, Breeza may offer:

• Replacement
• Exchange
• Refund
• Store credit

at our discretion and as required by law.

Unless required by law, the following cannot be returned:

• Gift cards
• Promotional items
• Clearance items marked final sale
• Personalized products
• Products damaged through misuse
• Products altered after delivery

Unless the return results from our error or a defective product:

• Customers are responsible for return shipping costs.
• Original shipping fees are non-refundable.
• Customs duties and import fees are non-refundable.

After receiving and inspecting returned products:

• Refunds are typically issued within 10 business days.
• Refunds are made to the original payment method.
• Processing times may vary depending on your bank or payment provider.

Customers agree to contact Breeza before initiating a chargeback.

Fraudulent or abusive chargebacks may result in account restrictions and legal action where permitted by law.

• Breeza
• [email protected]
• https://breezasleep.com